Latest news

02/10/2018

New assistance app for disabled rail passengers

A new app has been developed to help ease train travel for disabled rail passengers across the country.

Currently when passengers with mobility problems book assistance, a print-out is given to station staff in the morning.

But when a change occurs there is no way to update the paper list, which can lead to staff being in the wrong place and causing some passengers requiring help to go without assistance at all.

The app, developed by Transreport for the railway industry, will allow users to create a profile, amend and cancel bookings and give staff live information to accommodate short-notice changes.

West Midlands Railway, London Northwestern Railway, Greater Anglia, and South Western Railway are currently trialling different parts of the app before the full roll-out across England, Wales and Scotland.