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22/01/2019

How shops sign away the self-worth of disabled people

When a ‘chip and signature’ payment card is refused, the impact on a shopper’s dignity is huge.

People with disabilities are likely to be disproportionately affected by financial exclusion, despite a legal requirement for companies to make “reasonable adjustment” to accommodate them, and pin codes and security questions are a particular problem, according to a parliamentary select committee report published in 2017.