22/01/2019
How shops sign away the self-worth of disabled people
Anna Tims writes in The Guardian
When a ‘chip and signature’ payment card is refused, the impact on a shopper’s dignity is huge.
People with disabilities are likely to be disproportionately affected by financial exclusion, despite a legal requirement for companies to make “reasonable adjustment” to accommodate them, and pin codes and security questions are a particular problem, according to a parliamentary select committee report published in 2017.